Privacy policy

Last updated: February 1, 2026

BRUVERA Coffee Company (“BRUVERA”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.

Our store is hosted on Shopify, which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection and use of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact Information
    Name, billing address, shipping address, phone number, and email address.
  • Payment & Transaction Information
    Payment method details (processed securely by third-party payment gateways), transaction history, order confirmations, and refunds.
  • Account Information
    Account credentials, preferences, and settings (if you create an account).
  • Order & Shopping Activity
    Products viewed, added to cart, purchased, returned, or cancelled.
  • Customer Communications
    Information you provide when contacting customer support or communicating with us.
  • Device & Usage Information
    IP address, browser type, device identifiers, and interactions with our website.

We do not knowingly collect sensitive personal data unless required by law or explicitly provided by you.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information.
  • Automatically through cookies and similar technologies when you browse or use our website.
  • From service providers that assist us in operating our business (such as payment processors and logistics partners).
  • From Shopify and its integrated tools, which help power and improve our Services.

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing and Improving Our Services

  • Processing orders and payments
  • Fulfilling purchases and arranging shipping
  • Managing accounts and customer support
  • Improving website functionality and user experience

2. Communications

  • Sending order confirmations and delivery updates
  • Responding to customer inquiries
  • Providing essential service-related notifications

3. Marketing & Promotions

  • Sending promotional emails or offers (only where permitted by law)
  • Personalising product recommendations

You can opt out of marketing communications at any time.

4. Security & Fraud Prevention

  • Protecting our store and customers from fraudulent activity
  • Maintaining secure transactions and website integrity

5. Legal & Compliance

  • Complying with applicable laws and regulations
  • Enforcing our terms and policies

How We Share Personal Information

We may share personal information in the following circumstances:

  • With Shopify, which hosts our store and provides essential ecommerce infrastructure.
  • With trusted service providers, such as payment gateways, shipping partners, analytics providers, and customer support tools.
  • With legal or regulatory authorities, where required to comply with law or legal process.
  • In connection with a business transfer, such as a merger or restructuring.

We do not sell personal information to third parties.

Relationship with Shopify

Our store is powered by Shopify Inc. Shopify may collect and process personal information as part of providing its services to us and to you.

Shopify is responsible for certain data processing activities related to enhanced features, analytics, and platform security. To learn more, please review the Shopify Consumer Privacy Policy at:
👉 https://privacy.shopify.com

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide Services
  • Comply with legal obligations
  • Resolve disputes and enforce policies

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.

International Data Transfers

Your personal information may be stored or processed outside your country of residence, including by Shopify and its service providers. Where required, appropriate safeguards are applied to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@bruveracoffee.com

Address:
Amrapali Princely Estate
Sector 76, Noida
Uttar Pradesh – 201301
India