Refund policy
At BRUVERA Coffee Company, we are committed to delivering high-quality coffee products. Please review our return and refund policy carefully before placing an order.
Returns
Due to the nature of our products, coffee and food items are not eligible for returns once delivered, except in cases where the product is received in a damaged, defective, or incorrect condition.
If you experience any of the above issues, please contact us within 48 hours of delivery.
To initiate a return request, email us at:
support@bruveracoffee.com
Please include:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Returns sent without prior approval will not be accepted.
Damages & Issues
We recommend inspecting your order immediately upon delivery.
If your product is damaged during transit, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Approved cases may be eligible for:
- A replacement, or
- A refund (at our discretion)
Non-Returnable Items
The following items cannot be returned:
- Opened or used coffee products
- Perishable goods (including food and beverages)
- Sale or discounted items
- Gift cards
For health, hygiene, and food safety reasons, we cannot accept returns of products that have been opened, consumed, or tampered with.
Exchanges
We do not offer direct exchanges.
If a replacement is approved due to damage or an error on our part, our support team will arrange it without requiring you to place a new order.
Refunds
Once your request is reviewed and approved, we will notify you of the refund status.
If approved:
- Refunds are issued to the original payment method
- Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider
If more than 10 business days have passed since your refund was approved, please contact us at:
support@bruveracoffee.com
Contact Us
For any questions regarding returns or refunds, please contact:
Email: support@bruveracoffee.com